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  • ⭐CUSTOM⭐
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Refund & Return

Abccanopyshop Web Store has a 30-day satisfaction guarantee policy. We want our customers to be completely satisfied with their purchase. If there is a problem with your purchase the item must be returned within 30 days of receipt of the item. After 30 days, issues will be addressed through the manufacturer's warranty.

The above information applies to ALL products except Premier Canopy products. Premier Canopy has a 14-day return policy on ALL of their items. Sunsetter sales are FINAL after shipment! No cancellations or returns permitted.

How do I return an item?

For returns on items that are of unsatisfactory quality and still in the same condition as received, please send an email to: customersupporter@abccanopy.com

Upon approval, you will be issued an RMA #. This number will be required in order for a refund to be made. All returns received without an approved RMA # will be refused upon delivery. When emailing, please include the following information:

  • Shipping Party’s Name
  • Ship To zip code
  • Reason for return
  • Item(s) you wish to return

Items must be in new, unused and in resalable condition and in its original packaging. All returned items will incur a
15% restocking fee. Return shipping is not refundable. If you received a prepaid return label from customer service, the cost of the return shipping is deducted from the refund. Items that have obvious signs of use, damage, or missing parts, will not be accepted for a refund.

Damaged Items: If your item(s) is damaged during shipping, a claim must be made within 7 days of receipt. Please open your package and inspect upon receipt. If a package arrives damaged please save all packing materials and contact us immediately.

Make sure to include pictures when sending your email as well as a brief description describing the damage to the item(s).

No worries, these type of issues will be resolved immediately.


Items that are of an unsatisfactory quality to the customer and/or ordered incorrect by the customer: When the customer decides that they do not care for the quality of the item or has ordered an incorrect item and wishes to return the item, the customer will incur all shipping fees. This includes the original free shipping if your order met the qualifications of our free shipping.

The item must be returned in the same fashion as received, which is in new/unused condition. Take note, a 15% restocking fee will be deducted from the refund upon these conditions of returned items.

All refused shipments will be charged shipping both ways even if the order met the original free shipping and will also incur the 15% restocking fee.

Wind/Weather or Customer Self Inflicted Damage will NOT under any circumstances be covered under our return policy OR the manufacturer's warranty.

Custom items cannot be returned.

This includes, but not limited to, ALL custom items that have to do with Canopies or Canopy Accessories that do not have same-day ship option. (Canopies or Canopy Accessories that do not have same-day ship option are items that have to be made per customer order preference). Also, this includes, but not limited to, ALL Custom Graphic orders, Banners, Fire Place/Gas Log sets, and accessories, as well as Awntech & Sunsetter items that are custom made per your choices.

Once an order has been placed for a Custom Item, the order cannot be canceled if it has started production. If the Custom Item has not started production, there will be a 20% cancellation fee.
Canceled orders will incur a 15% restocking fee.
Orders will be canceled if items have not been shipped. If items have been shipped, you must follow our return procedures.

Please see the returns section for further details on returning your product. If you refuse delivery, we will refund the item cost minus any associated shipping/intercept fees. If Free Shipping or Discounted Shipping was applied to the order, all of our shipping costs (inbound and outbound shipping charges) will be deducted from the refunded amount.


Address Correction Charge: Please double check your shipping address before you complete your order on our web stores.

There will be an address correction fee for incorrect delivery addresses including wrong house #, zip code, apartment #, or missing address information. Customer will incur a $10.00 fee for ground packages and a $20.00 fee for air packages if correction is made after the package has shipped. Incorrect addresses may also result in the delay of delivery of your order.

This fee is charged to us by our shipping company & will be billed to the credit card your order was placed with.
Please see below for our Warranty Policy on Impact Brand canopies and canopy accessories:

WARRANTY INFORMATION - 1 YEAR WARRANTY

Abccanopyshop warrants that each part of this product will be free from defects in material and workmanship for a period of one years from the original date of purchase. All warranty claims require proof of purchase and may be prorated.
This warranty applies only to proper product use, as determined by Abccanopyshop and stated in the product instructions.

This warranty does not apply to any product that has been altered in any manner, nor does it apply to any damage due to wind, rain, snow or any act of nature. Under NO circumstances shall Abccanopyshop or any authorized representative be liable for any personal loss, injury or direct consequential damage resulting from the use of this product.
Before returning this product to Abccanopyshop, please be advised that all shipping costs must be prepaid and Abccanopy the shop is not responsible for products damaged during transit.
This express warranty is provided in lieu of all other warranties, expressed or implied. Warranty shall be void if the product is not purchased directly from Abccanopyshop.

The refund time: 1-2 business days

How to get a refund: contact our email address(customersupporter@abccanopy.com ), provide pictures and specific information

After verification, we will help you finish the return and refund

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Free shipping for all products

(US Except HI VI AK PR GU)

Satisfied or refunded

Abccanopy has a 30-days satisfaction guarantee policy.

(Except for customized products)

Warranty

Warranty information:1 year warranty for frame,six months warranty for top.

Secure payments

Amazon outdoor brand ABCCANOPY- The only official website.

At ABCCANOPY, Our Endeavour is to Bring Innovation and Safety into Our Canopy Manufacturing Process Without Compromising The Quality.

Company name: SHARLOMAY LTD
Company address: Agion
Theodoron 6 Agios Athanasios,
4102. Limassol, Cyprus

Do You Need Help or Have Questions About Our Products? Please Contact Us-customersupporter@abccanopy.com

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★ Judge.me Reviews

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3535 reviews
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G
Universal Roller Bag for Canopy
Gale’s Garden and bakery (Atlanta, US)
Premium 10 x 10 canopy, bag, broken wheel

Repurchases canopy in bag as a set One of the wheels broke off and got lost and I’m looking for a replacement red wheel with an axle. They seem to only have two types of wheels on their website and they keep asking me what kind of wheel it is like I’m stupid did you not read my emails correctly? The customer service is the pits. I will not recommend this product to anyone I know and we do weekly pop-ups, and I will be posting this review on my Facebook page for everyone to see worldwide plus informing Amazon on the poor customer service to obtain just a red wheel with an axle .

User picture
S
S2 Premium 10x10 Custom Canopy
Scott Gelfand
Unique customized work

I absolutely love this canopy. The logo and print are flawless. It looks exactly how I designed it. The materials are all of great quality. It will last me forever. It is easy to set up as well. I will be ordering my side walls soon! Thank y'all for exceptional service.

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G
S3 Professional Octagon Super Duty Aluminum Canopy
Greg Stanley
Large & Heavy but durable

We have bought several tents over the years and our last one got taken out by a thunder storm. Our sponsor. KT'S Property Management paid for this one and it is one of the heaviest duty tents we have ever owned. With that said, it is a heavy tent but best for the money. Would suggest buying weight bags for legs.Highly recommended.

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N
S2 Premium 10x10 Custom Canopy
Nicole Tripp
Best Tent Ever!

Best Tent Ever!
I own a cottage law bakery and sell at local farmer's markets. This tent has been a game changer for me.Once I learned how to set it up and take it down, it's flawless. It's also very sturdy, I've had it for about 2 years and it's still going strong.

J
S2 Premium 10x10 Custom Canopy
Jack (Portland, US)
Excellent Quality

Excellent Quality.Ordered the 10x10 custom tent with back and side walls. arrived on time, and the quality of the tent and prints are excellent. Received many compliments on this tent already with people asking where it came from

C
ABCCANOPY Durable Easy Pop up Canopy Tent
Customer (Goodlettsville, US)

I have been trying to get help on a broken part for a week
Can’t get anyone to contact me just to buy a replacement part

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p
S2 Premium 10x10/10x15/10x20 Canopy
pghstlrgrl
Love this tent!!

Thank had to amend my previous review. I love this brand. The tent is sturdy. A lot more sturdy than they were about 3 years ago. I’m super pleased at the upgrades and how easy set up and take down is. If I need to purchase another one, it will be this brand for sure!!

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J
S3 Professional Octagon Super Duty Aluminum Canopy
Jeffrey
Extremely strong and durable canopy

I'm very impressed with the strength and durability of the canopy. It is easy to setup as are most of the collapsable canopies. We tend to use ours a lot at the beach and there isn't any evidence of saltwater corrosion after a couple of months. I like the fact that you can tension up on the top of the canopy which prevents rain collection on top. The octagonal design eliminates any bending in higher winds. I bought this for the robustness of the canopy and I have not been disappointed. Two things could improve it. Firstly there is no vent at the peak of the canopy. So if you've got it set low, you can definitely get some hotter air underneath it on days with little to no wind. Secondly it is a little longer than normal. My last canopy could fit sideways in the back of my SUV, however I have to lay this one long ways which means I have to let a seat down in the back. Neither of these is a major issue, I would have just made the canopy a bit shorter, though others may like the fact you can drive a truck under it when fully extended.

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