Refund & Return
Abccanopyshop Web Store has a 30-day satisfaction guarantee policy. We want our customers to be completely satisfied with their purchase. If there is a problem with your purchase the item must be returned within 30 days of receipt of the item. After 30 days, issues will be addressed through the manufacturer's warranty.
The above information applies to ALL products except Premier Canopy products. Premier Canopy has a 14-day return policy on ALL of their items. Sunsetter sales are FINAL after shipment! No cancellations or returns permitted.
How do I return an item?
For returns on items that are of unsatisfactory quality and still in the same condition as received, please send an email to: customersupporter@abccanopy.com
Upon approval, you will be issued an RMA #. This number will be required in order for a refund to be made. All returns received without an approved RMA # will be refused upon delivery. When emailing, please include the following information:
- Shipping Party’s Name
- Ship To zip code
- Reason for return
- Item(s) you wish to return
Items must be in new, unused and in resalable condition and in its original packaging. All returned items will incur a
15% restocking fee. Return shipping is not refundable. If you received a prepaid return label from customer service, the cost of the return shipping is deducted from the refund. Items that have obvious signs of use, damage, or missing parts, will not be accepted for a refund.
Damaged Items: If your item(s) is damaged during shipping, a claim must be made within 7 days of receipt. Please open your package and inspect upon receipt. If a package arrives damaged please save all packing materials and contact us immediately.
Make sure to include pictures when sending your email as well as a brief description describing the damage to the item(s).
No worries, these type of issues will be resolved immediately.
Items that are of an unsatisfactory quality to the customer and/or ordered incorrect by the customer: When the customer decides that they do not care for the quality of the item or has ordered an incorrect item and wishes to return the item, the customer will incur all shipping fees. This includes the original free shipping if your order met the qualifications of our free shipping.
The item must be returned in the same fashion as received, which is in new/unused condition. Take note, a 15% restocking fee will be deducted from the refund upon these conditions of returned items.
All refused shipments will be charged shipping both ways even if the order met the original free shipping and will also incur the 15% restocking fee.
Wind/Weather or Customer Self Inflicted Damage will NOT under any circumstances be covered under our return policy OR the manufacturer's warranty.
Custom items cannot be returned.
This includes, but not limited to, ALL custom items that have to do with Canopies or Canopy Accessories that do not have same-day ship option. (Canopies or Canopy Accessories that do not have same-day ship option are items that have to be made per customer order preference). Also, this includes, but not limited to, ALL Custom Graphic orders, Banners, Fire Place/Gas Log sets, and accessories, as well as Awntech & Sunsetter items that are custom made per your choices.
Once an order has been placed for a Custom Item, the order cannot be canceled if it has started production. If the Custom Item has not started production, there will be a 20% cancellation fee.
Canceled orders will incur a 15% restocking fee.
Orders will be canceled if items have not been shipped. If items have been shipped, you must follow our return procedures.
Please see the returns section for further details on returning your product. If you refuse delivery, we will refund the item cost minus any associated shipping/intercept fees. If Free Shipping or Discounted Shipping was applied to the order, all of our shipping costs (inbound and outbound shipping charges) will be deducted from the refunded amount.
Address Correction Charge: Please double check your shipping address before you complete your order on our web stores.
There will be an address correction fee for incorrect delivery addresses including wrong house #, zip code, apartment #, or missing address information. Customer will incur a $10.00 fee for ground packages and a $20.00 fee for air packages if correction is made after the package has shipped. Incorrect addresses may also result in the delay of delivery of your order.
This fee is charged to us by our shipping company & will be billed to the credit card your order was placed with.
Please see below for our Warranty Policy on Impact Brand canopies and canopy accessories:
WARRANTY INFORMATION - 1 YEAR WARRANTY
Abccanopyshop warrants that each part of this product will be free from defects in material and workmanship for a period of one years from the original date of purchase. All warranty claims require proof of purchase and may be prorated.
This warranty applies only to proper product use, as determined by Abccanopyshop and stated in the product instructions.
This warranty does not apply to any product that has been altered in any manner, nor does it apply to any damage due to wind, rain, snow or any act of nature. Under NO circumstances shall Abccanopyshop or any authorized representative be liable for any personal loss, injury or direct consequential damage resulting from the use of this product.
Before returning this product to Abccanopyshop, please be advised that all shipping costs must be prepaid and Abccanopy the shop is not responsible for products damaged during transit.
This express warranty is provided in lieu of all other warranties, expressed or implied. Warranty shall be void if the product is not purchased directly from Abccanopyshop.
The refund time: 1-2 business days
How to get a refund: contact our email address(customersupporter@abccanopy.com ), provide pictures and specific information
After verification, we will help you finish the return and refund
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
To help you replace and fix canopies correctly, we have to
use your order number to get its model number, and also make sure that we
are your canopy’s manufacturer.
Order number or order screen shots: Amazon and our website’s order number
are both workable
Pictures: A zoomed-in picture for damaged area. A global picture for the
canopy.
For part replacements, the following information will be needed to help you.
Providing them in advance can cut down the process dramatically.
Order number or order screen shots: Amazon and our website’s order number
are both workable.
Pictures: A zoomed-in picture for damaged area. A global
picture for the canopy.
The picture about parts’ number and quantity in need: How to get that? Firstly,
check the parts lists on instruction. Second, mark the needed parts in red
circle, take a screen shot of that. Third, send the picture with text description of
part numbers and quantity you need. PS: If you don’t have an instruction, feel
free to ask that us for that.(Please provide your order number first)
Warranty Information:1 Year Warranty for Frame,6 Months Warranty for Top.
Shipping
Free shipping for over $69 in the United States (US Except HI VI AK PR GU)
We also offer expedited deliver.
Pay attention: when expedited is applied, extra fees occur.
(Standard delivery: usps, ems, Royal post.)
(Expedited delivery: Fedex, UPS, DHL)
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Usually we ship product(s) from our warehouse located in California. If the products are out of stock(both warehouse and Amazon), we have to ship them from oversea factory.
Please provide your city, state, zip code, and the product (SKU) you want to purchase. We will help you check the days for standard logistics and expedited logistics.
Customized Item
After the purchase,you can send
us your LOGO, color, text to this email address: sales@abccanopy.com and
professional designers will send you the schematic within 24 hours (weekdays
only). After obtaining your confirmation, within 7-15 days, a new partner will
come to you, unique, and work with you to achieve your goals faster and better.
See the detailed process of customizing the product here.
The custom item usually takes 4-6 business days for
printing, 3-8 days for shipping.
You can first send the graphics to our email address:sales@abccanopy.com , and
confirm the effect drawing will help promote the whole customization project.
The 10x10 custom tent include 1x custom top,
1x frame,4x sandbags,4x ropes and 4x stakes,1x roller bag and free design service.
Please tell me the customized tent type you want
to order(S1, S2, S3), tent size (8x8,10x10, 10x15,10x20) and required side walls
and side walls quantity.I will send the correct template to your email.Thanks!
Others
Please send us the tax exemption certificate and we will refund the tax to your account after you place the order and receive the tracking number for the package.
Our commercial series (S1, S2, S3) tents have flame retardant labels sewn on the inside of the top. We can also provide you with electronic flame retardant certificates. But we recommend using it away from high temperatures and naked fire.
We are happy to offer discounts to veterans and non-profit organizations, and we welcome you to inquire about discounts if you need to order in bulk. Welcome to contact:sales@abccanopy.com
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.